Policies

Turnaround Time

Our standard turnaround time is currently 10 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing or speciality inks. 

Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Hardboiled will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, and shipping errors. 

If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.

Payment Terms

Deposit 50%: A deposit of 50% is due at the time the order is placed.

Balance paid on completion: Final payment is due on completion before the order leaves our facilities.

Under/Over Run Allowance

We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Hardboiled will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.

Invoiced Quantity On Net Terms

IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your order will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 95 and 105 pieces. This is the Under/Over Run Allowance for that order (5%). The price per piece will not change from the Order to the Invoice.

Artwork

Artwork Creation & Ownership

All artwork created by Hardboiled is the sole property of Hardboiled. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing that is not being created by Hardboiled is owned by you or its rightful owner, not Hardboiled. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Art Approval

Mockups are for general confirmation only. Print may appear larger/smaller on actual garment than virtual proof depending on garment size. Please refer to sizing instruction for exact dimensions before approving. Due to differences in monitor calibration and product photo lighting, ink colours and garment colours may vary in virtual proofs. In all cases, we endeavour to match colours to the best of our ability. All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

Garments, Blanks, Shirts & Pieces

Out of Stock Items

Hardboiled will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-­order basis. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Manufacturer Defects

Hardboiled is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Garment Subjectivity

Hardboiled will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable. They are transferable towards a full production run.

Printing

Minimums

For the most accurate print minimums, please refer to the specific service pages on our website.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Seam, Collar, and Zipper Printing

We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all screen prints. Foil/Transfer prints should be washed inside out and line dried. All goods should be washed before wearing.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable.

Reorder Ink Color

Due to the nature of screen printing and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.

Ink Color & Pantone Matching

We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.

Samples

Printed Sample Policy

Printed Samples are available here at Hardboiled. Pricing is $100 for the first ink color and $50 for every color or location thereafter.

Packaging, Shipping, & Receiving

In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify us immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Shipping

We ship via Purolator. Hardboiled will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included in quotes. Hardboiled assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.

Split Shipping

We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

Packaging

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

Blank Apparel Orders

If you choose to order "Blank Apparel" before placing your full production run, you will be limited to 5 garment pieces at full retail costs.

Social Sharing

We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).

Physical Print Pictures

Digital photos acting as proofs of the shirt being printed are available for $50 per location. A two-hour window will be given by Hardboiled for an approximate digital proof time. Once the proof is sent to the client from Hardboiled, the client will have 15 minutes to approve. If we don’t hear from you within 15 minutes, the order will be taken off press and subject to a re­setup fee of $50/color/location. If additional time is needed over and above the first 15 minutes to approve of the digital photo proof, you will be billed in 15-minute increments at $100 per increment.

Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Terms & Conditions

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Hardboiled reserves the right to change its Terms & Conditions at any time without notice.

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!