Is there a minimum order quantity?

Our minimum order size for all garment orders is 12 pieces. For our other promotional products the minimum order size can be somewhat larger so please refer to the relevant product page in our shop or contact us with any questions regarding order size. We unfortunately do not print one-offs.

What is your turnaround time?

Our turnaround time for most jobs is two weeks. This gives us time to properly source your items as well as to allow for production and delivery time. Depending on the details of your order we can potentially provide a rush service but this would incur extra fees. However, unfortunately in no circumstance can we provide some day service.

How is an order priced?

There is a large variety of pricing systems between each type of promotional product we offer. For all of our products there is an initial setup fee that is added to the per item cost multiplied by the total number of items you are ordering. For more specific pricing please either refer to the pricing information included on each product page within our shop section, or have a look at our “Pricing Guide” for a more detailed explanation. Alternatively you can also call or email us with any questions you have about pricing.

How do I need to format my art files?

Vector files are best or a high resolution (300dpi) file sized to print should work (exceptable file types include EPS, JPG, PNG).

Can you help me with my designs?

We can definitely help get your designs ready for print or make something from scratch if you don’t have any art ready. This kind of work can add an additional design fee to your order depending on the amount of time needed. Check out our design templated in our Designer.

Can I bring in my own items to print on?

We can do print-only jobs for garments only, however you must bring us a sample to inspect before we can commit to the job as many fabrics can be damaged through the heat intensity of the screen printing process.

Du you do water-based screen printing?

In certain cases yes.  However, generally we can only do very simple designs in basic colours.  We print our shirts almost exclusively with plastisol inks, however we can achieve effects similar to water-based printing in terms of softness and opacity with our soft-hand inks. Please refer to the “Printing Methods” section of our website for more information on this kind of ink.

Other questions?

If you are still unsure about anything related to your promotional project,  you can contact us directly by phone or email and we will be happy to answer any questions you may have.

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